Risks of Fraud and Misinformation with ObamaCare Outreach Campaign: How Navigator and Assister Program Mismanagement Endangers Consumers
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Serial Number
Levin Center Identifier
Document Date
2013-09-18
Report Length
30 pages
Policy Agendas Project Major Code
Policy Agendas Project Minor Code
Additional, Minority, Dissenting Views
Report Type
Found Using Methodology
Yes
Committee(s)
Subcommittee(s)
Commission(s)
Idependent Author(s)
Brief Executive Summary
The House Committee on Oversight and Government Reform examined concern around Navigators, which the Patient Protection and Affordable Care Act mandated states to establish in order to educate consumers about the law and facilitate enrollment. Concerns include inadequate training standards, financial incentives for biased information, and a lack of disclosure about payment methods. Additionally, there's a risk of identity theft due to handling personal information without background checks or fingerprinting. Scams posing as Navigators highlight the need for clear guidelines and authentication measures, which the Administration has failed to provide, increasing the risk of fraud and identity theft for consumers.